Our commitment to your satisfaction
At MINI MASTER, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions for refunds on products purchased through our website.
By making a purchase from MINI MASTER, you agree to the terms of this Refund Policy.
To be eligible for a refund, your item must be:
Note: Final sale items, personalized/customized products, and undergarments are not eligible for return or refund unless they arrive damaged or defective.
The following items are not eligible for refunds:
To request a refund, please follow these steps:
Email returns@minimaster.com within 30 days of delivery with your order number and reason for return
We will review your request and email you a return authorization number and instructions
Pack the item securely with original packaging and tags. Include the return authorization form
Once we receive and inspect the item, we will process your refund within 5-7 business days
Important: Please use a trackable shipping method for returns. We are not responsible for items lost during return shipping.
Refunds will be issued to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider:
If you paid with a gift card, the refund will be issued as store credit.
Partial refunds may be granted in certain situations:
We currently offer refunds rather than direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.
To make this process easier, we offer free return shipping on exchanges for customers in Pakistan. Contact our customer service team for details.
If your item arrives damaged or defective, please contact us immediately at support@minimaster.com with your order number and photos of the damage/defect.
We will arrange for a replacement or full refund, including return shipping costs.
Please report damaged or defective items within 7 days of delivery.
Return shipping costs are the responsibility of the customer, except in cases of:
We recommend using a trackable shipping method and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
While we strive to meet all estimated delivery times, we do not offer refunds for late deliveries that are beyond our control, such as:
In some cases, we may offer store credit instead of a monetary refund. Store credit:
If you have questions about our refund policy or need assistance with a return, please contact our customer service team:
Email: returns@minimaster.com
Phone: +92 XXX XXXXXXX
Hours: Monday-Friday, 9AM-6PM
We aim to respond to all refund inquiries within 24-48 business hours.