MiniMaster Mini Master

Shipping & Returns

Transparent policies for your peace of mind

Shipping Policy

We strive to process and ship all orders within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Options & Timeframes

  • Standard Shipping: 5-7 business days - Rs. 250
  • Express Shipping: 2-3 business days - Rs. 500
  • Free Shipping: On orders over Rs. 5000 (standard timeframe)

Note: Delivery timeframes are estimates and may be affected by factors beyond our control such as weather conditions, customs delays, or carrier issues.

International Shipping

We currently ship to select countries. International delivery typically takes 10-15 business days. Additional customs fees or import duties may apply and are the responsibility of the customer.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your item, we accept returns within 30 days of delivery.

Return Conditions

  • Items must be unworn, unwashed, and with original tags attached
  • Items must be in original packaging
  • Proof of purchase is required
  • Final sale items cannot be returned

Return Process

  1. Contact our customer service team at returns@minimaster.com to initiate a return
  2. We will provide you with a return authorization number and instructions
  3. Pack the item securely with the original packaging
  4. Ship the item back to us using a trackable shipping method
  5. Once received and inspected, we will process your refund within 5-7 business days

Note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Refunds

Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account after we process it.

If you received a damaged or incorrect item, please contact us immediately at support@minimaster.com with your order number and photos of the issue.

Contact Us

For any questions regarding shipping or returns, please contact our customer service team:

Email: support@minimaster.com
Phone: +92 XXX XXXXXXX
Hours: Monday-Friday, 9AM-6PM